CONDITIONS OF WARRANTY
• H2ONE WATER SOLUTIONS PVT LTD (hereinafter referred to as the “Company”) extends this limited warranty to the original buyer (first retail purchaser) and warrants that the unit, supplied by the Company, shall be free from manufacturing defects for a period of 24 months from the date of purchase, provided the same has been properly stored, installed, maintained, operated & kept away from direct sunlight and moisture.
• Parts manufactured by other external manufacturers supplied as part of the unit by the Company carry the same warranty of 24 months.
• This warranty is not applicable to the consumable items (PP,CTO,PC filters) , the performance of which depends upon the extent of usage and inlet feed water conditions (As provided in the instruction manual).
• The Company’s liability under this warranty is limited only to defects which occur under conditions of normal operations and under proper use (As provided in the instruction manual). It excludes defects occurring as a result of misuse / improper / faulty care or maintenance and service / repairs / alternations to goods or parts by other unauthorized service providers , or electrical supply for which the products are not designed or the damage caused by lighting or electrical disturbances.
• Following are the ideal conditions for optimum performance
- Water pressure: 0.1 – 0.3 Mega pascal
- Water TDS : Below 1500 PPM
• The Company, under this warranty, does not allow change of models once purchased and does not entitle refund of costs.
• The Company’s liability is limited to the product only and the Company shall not be liable for any loss or damage caused to any property, death or disability caused to any human life arising out of fire, electrical fault, short circuit, accidental handling or any kind of natural calamity. The customer will have no claim under this warranty in respect of any personal injury, damage to property or consequential damages by utilization of the products.
• Warranty will be valid only if the filters (PP,CTO,PC) have been changed as suggested by the “FIN APP”
• Company is not liable for damages caused to the electronics of the water purifier, due to power fluctuations.
• Warranty will automatically terminate on the expiry of the warranty period of 24 months, even if the product may not be in use for any time during the warranty period for any reason whatsoever.
• The conditions of warranty are valid only in towns and cities covered by the authorized dealer network. Units taken out of these areas will have to be returned to the areas with Authorized Service Centers for any servicing or maintenance requirements during the warranty period and the transportation cost of the same shall be borne by the customer/buyer.
• This warranty is not applicable to units:
- ~ Which have not been purchased from Authorized H2ONE WATER SOLUTIONS PVT LTD Dealers.
- ~ Which have been altered/repaired / opened without any authorization from the Company
- ~ Altered / repaired/opened in any way so as to affect its performance or reliability
- ~ Incorrectly used in combination with any other substance or products
• The water purifier system is factory sealed and should not be opened by anyone except our trained service personnel. Any unauthorized maintenance/ servicing by unauthorized external service providers or any other individual, barring our trained service personnel, shall render this warranty void. For any complaints, contact the Authorized Service Centre at the earliest.
• It is imperative that the customer registers his purchase with the Company by completing the Warranty Registration Form on our website, failing which the warranty shall not come into force. It is suggested that the purchaser retains the dated bill of sales as evidence of the date of purchase. Change of address of the customer must be intimated to the company without which the warranty will not be operational .
• Due to on-going research and development, the Company holds the rights to modifications without any notice or obligation to previous buyers.
• All terms and conditions are subject to the jurisdiction of cities in which H2ONE WATER SOLUTIONS PVT LTD operates in.
• In case of emergency during the warranty, the customer can file a complaint on our website www.finwater.in
